Using the Rail Planner App
- What does 'check in' mean?
In the Rail Planner App, checking in helps you track your trip as you go. Ticking the ‘check in’ box will add a journey to your My Trip map as a solid line. This helps you keep track of the journeys you’ve planned and the journeys you’ve taken or intend to take. Don’t panic, though – you can still change your plans in My Trip after you’ve checked in.
You can use this to help you fill in the travel diary that comes with your Pass. Remember, your Pass is not valid for travel unless you’ve filled in the travel diary correctly, so make sure you know how to do it before you go.
- What do the lines mean on the My Trip map?
What do the dotted and solid lines mean?
A dashed line means you haven’t checked in yet – this journey is still a plan. A solid dark blue line means you have checked in for your journey.
What do the different coloured lines mean?
Dark blue lines show journeys are in the past, while light blue lines are for journeys that will happen today or further in the future.
- How often does the app timetable get updated?
We update the timetable every month to keep the journey planner as accurate as possible for using offline during your trip. If you don’t have automatic updates turned on in your phone settings, check your phone's app store before you travel to make sure you have the latest version.
Remember, the train times in the Rail Planner App are not updated in real time, so keep an eye on station departure boards just in case there are delays or disruption.
- Do I need to be online to use the app's other features?
The first time you open the app, your phone will download everything you need to use it offline, provided you are connected to wifi or allow the app to use mobile data. The app will sync new information (like the latest timetable data) periodically when your phone is connected to wifi to keep you as up-to-date as possible while you’re on your travels.
If you want to book seat reservations on the app, you'll need to connect to wifi or use mobile data.